1. Introduction
Characteristics of a Good Technical Writer
Why Technical Writing is Important
2. Understanding Your Audience
Tailoring Content to Different User Levels
Identifying the Target Audience
3. Planning Your Documentation
Defining Scope and Boundaries
Choosing Appropriate Formats
Setting Goals and Objectives
4. Collecting Information
Reviewing Existing Documentation
Interviewing Subject Matter Experts (SMEs)
5. Organizing Content
Using Headings and Subheadings
Creating Tables of Contents and Indexes
6. Writing Effective Text
Avoiding Jargon and Complex Terms
Writing Step-by-Step Instructions
Using Clear and Concise Language
7. Editing and Proofreading
9. Publishing and Distribution