Dear sir, during my stay in your hotel, there were some things that made me feel uncomfortable: when I checked in, the receptionist complained that I didn't make a reservation, but whether it was necessary to reserve a room in the room every time, some facilities had problems, some lights couldn't be turned on, there was no hot water in the bathroom, the TV channel was too limited, the room service was too slow, and the staff's service attitude was very poor, such as wine As I said above, every hotel wants to leave a good impression on the guests, so I hope your hotel can change and improve.