[1]确认对方身份 Who's this?/May I ask who's calling, please? /May I have your name?/
Who am I speaking to? / May I ask who I am talking with?
Who are you calling? / Who would like to speak [talk] with?
[2] 回答自己身份 speaking/ this is she/he
How can I help you today?
May I ask what this is in regards to?/What does this concern?我能问一下是什么事吗?
I'd like to discuss something with you.我想跟你谈一些事情
I'm calling to see if you'd like to go out with me sometime.我打电话是想问一下你想不想某个时间和我出去。
I am calling about some issues with my credit card.我打电话过来想问一些关于信用卡的问题
I'd like to make sure we're both on the same page here regarding our company's policy.我想确定我们俩对我公司的政策意见一致。
I'll call you back after I run this by my boss. 我向老板汇报之后再给你回电话。
Can I call you back on this? Maybe in a few days?我再打电话告诉你,好吗?或许过几天?
I need to double-check my documents. Can you give me some time to look over the figures?我要再检查一下我的资料。能给我一些时间再检查一下那些数据吗?
I'll get back to you as soon as I find out.我弄明白了马上给你回电话。
I'll call back in a bit.我过一会儿再打过来。
Is this the right department for...?
is this the right department for returning a product?这里是负责退货的部门吗?
Is this the right number to call for information?这是负责信息咨询的电话吗?
I'm sorry. You've got the wrong department对不起,你找错部门了。
Did you get that? / Do you understand?你记下了吗?/你明白了吗?
Are you listening to me? / Are you paying attention?你在听我说话吗?/你在注意听吗
I didn't catch that last part.我没听明白最后一部分。
Could you repeat that, please? /One more time, if you don't mind.如果不介意的话,请再说一遍。
Please speak slower /more slowly. 请说得慢一点儿。
I think I got it. / Yeah, I got everything.
Are you writing this down?/Are you ready to write this down?/do you have a pen to write it down?
I can't hear you./Your voice keeps fading out./I'm only catching parts /bits/pieces of what you're saying.
我听不见。/你的声音总是时高时低。/我只能断断续续听到你的话。
Are you there? Hello? Oh, you're still there. I thought I lost you.
I’m sorry. You are breaking up. Can you repeat that?
I am having really bad reception. Can you repeat that?
Could you please speak a little more slowly,please?
(正式)Would you mind spelling that for me, please?
Would you mind speaking up, please?
(正式)Would you mind hold on a moment, please?请稍等一下
Can I leave a message?能留言吗?
How can I get hold of you?/what number can I reach you at?
You can reach me at this number.你可以打这个电话找我