Thank you for your letter of 20 September, requesting a reference for Clairish Computers Ltd. The answers to your questions are as follows:
1. We have employed Clairish Computers Ltd. since January 1995.
2. Clairish Computers has helped our company rectify a new computer system that had been badly installed by another firm of consultants. It has drawn up a system specification for a replacement system and has chosen appropriate hardware.
3. We did not select Clairish Computers from several candidates.
4. We were not first time computer users.
5. Our first system is working satisfactorily. The replacement system is still too new to comment on.
6. We are satisfied with the work of Clairish Computers. The various stages were completed on time, and the charges agreed with the quotes.
7. There was continuity of staff at Clairish Computers. Ian Baird managed the work, which was carried out by Alex Johnston and James MacReady.
8. The staff training was effectively carried out.