How to start your letter thank you for your letter of July, regarding your order extension, I am writing to you, regarding your order placed four weeks ago, you are understandably annoyed that you did not receive the book you ordered in May. How to assure customers that the goods will be delivered to our suppliers, who have informed us that they will immediately meet all our future orders Single. Your order will be shipped next Monday and will be delivered within three days.
We believe that if you want to cancel the order, we can deliver the goods to you before the end of this month. The order is understandable, but we stress that we can complete the delivery before the end of this month. If you can tolerate our delay so far, we would appreciate it.
We regret that this unfortunate situation is beyond our control and we apologize for the inconvenience. We should have made any mistakes / misunderstandings, but we hope you will excuse the delay. I believe there will be no similar error in the future.
The vase you ordered will be shipped today and I believe you will find it We are worth waiting. If you are not satisfied with this, please let us know. Thank you for your consideration / understanding.
Dear, thank you for your letter in July. Regarding the delay of your order, we are glad to inform you that your order will be delivered before July. We have encountered some problems in the past two months.
We apologize for the delay in the supply of these goods. We have contacted the manufacturer, They promised that they would meet all our future orders immediately. We will monitor this very carefully because we want to provide our customers with the best possible service.
I will inform you immediately after the arrival of the goods. We will enclose our new catalogue and price list which is valid until the end of the year. Your sincere attachment 3 indicates that you have received his / her complaint.
Apologize for the delay, explain the reason for the delay, and explain the delivery method Please inform the customer of the measures taken and measures have been taken to prevent further delay. Please re-establish friendly relationship at the end of the letter.
中文翻译:
如何开始你的信谢谢你xx月份的信,关于你的订单延期,我写信给你,关于你四个星期前下的订单,你对没有收到你xx月份订购的书感到恼火是可以理解的,如何向顾客保证货物将我们已经联系了我们的供应商,他们已经通知我们,他们将立即满足我们未来的所有订单。您的订单将于下星期一发货,并将在三天内送达。我们相信,如果您想取消订单,我们可以在本月底前将货物交付给您订单是可以理解的,但我们强调,我们可以在本月底前完成交货,如果你能忍受我们到那时为止的延误,我方将不胜感激。
我们对这一不幸的情况感到遗憾,我们无法控制,并对给你方带来的不便表示歉意很遗憾,我们应该有任何的错误/误解,但我们希望你能原谅它造成的延误如何结束你的信请原谅延误我相信今后不会再有类似的错误你所订购的花瓶今天就要装船,我相信你会发现它们值得等待如果您对此不满意,请告知我们谢谢您的考虑/理解II样品亲爱的感谢您xx月的来信,关于您的订单延迟,我们很高兴通知您,您的订单将在xx月前交货,过去两个月我们遇到了一些问题关于这些商品的供应,我们对延误表示歉意,我们已经联系了制造商,他们承诺他们会立即满足我们未来的所有订单。我们将非常仔细地监控这一点,因为我们希望为我们的客户提供尽可能好的服务,我会在货物到达后立即通知您,随信附上我们的新目录和有效期至年底的价目表贵公司诚挚的附件三提示告诉客户您已经收到他/她的投诉为延误道歉解释造成延误的原因说明交货方式和时间告诉客户采取的措施已采取措施防止进一步延误,请在信末重新建立友好关系。