Franklyspeaking,SunAppliancehasalwaysbeenmyfavorite.OnApril4,2007,Iboughttheairconditioner(serialnumber12345)fromoneofyourchainstorelocatedinLangFang.Themachineoperatedwellatfirst,buttendayslater,therewasafaultthatbotheredme,thatis,thefanmadesomuchnoisethatIcouldnotsleepwellatnight.Worsestill,thecoolingsystemdidn’tworkwellandthemachinebegantoleakrecently.Itspoorqualityruinedalmostallmypreviousimpressiontowardyourproducts.
Istronglysuggestthatarepairmanoraserviceengineershouldbesenttomyhomewithoutdelay.Iwonderifyoucouldpinpointtheexactcauseofthemalfunctionassoonaspossible.Ifyoucan’t,IamafraidthatIwillrequestforfullamountofrefundoranewairconditioner.